Privacy Policy

Last updated: 3 November 2026. This policy explains what personal data JAM Digital collects through jamdigital.es, why we collect it, who we share it with and what rights you have. It applies to visitors of this website and to people who contact us through it.

1. Who is responsible for your data

The data controller is Dmitry Dontsov, self-employed (autónomo), NIE Y6863460K, Calle Rioja nº 13, 1º C, 41001 Sevilla, Spain. Email: hello@jamdigital.io.

For any question about your personal data or to exercise your rights, write to hello@jamdigital.io.

2. What data we collect

Data you give us. When you fill in a contact form or the presentation cost calculator: your name, email address, phone number, company name, the task you choose and the text of your message. When you use the website chat: the messages you write and the name you give.

Data we collect automatically. Technical data needed to deliver the website securely: IP address, browser type, the pages requested and the time of the request, kept in server logs. If you accept analytics and advertising cookies, also data about how you use the website — see section 8.

Where you came from. If you arrive through an advertising link, we store the campaign tags in that link (such as utm_source or utm_campaign) together with your request, so we know which campaign brought it. We do not use them to identify you across other websites.

3. Why we use your data and on what legal basis

To answer your request and prepare an offer — because you asked us to, before entering into a contract (Article 6(1)(b) GDPR).

To keep a record of requests and conversations and to understand which advertising works — our legitimate interest in running and improving our business (Article 6(1)(f) GDPR). We keep this to what is necessary and you can object at any time.

To measure website traffic and the performance of our advertising with analytics and advertising cookies — only with your consent (Article 6(1)(a) GDPR), which you can withdraw at any time.

To keep the website secure and working — our legitimate interest (Article 6(1)(f) GDPR).

We do not sell your data and we do not use it for automated decision-making or profiling that produces legal effects for you.

4. Who we share your data with

We only share data with service providers who process it on our behalf and under our instructions:

Hosting: our server is located in Amsterdam, the Netherlands (European Union), provided by Servers Tech FZCO.

Email: Hostinger, which hosts the mailbox hello@jamdigital.io, used to receive and answer your requests.

Analytics and advertising, only if you accept cookies: Google Analytics and Google Ads (Google Ireland Ltd.). On the Russian version of the website, also Yandex Metrica (YANDEX LLC).

Team notifications: when a request arrives, our team receives a short notice in a messaging app. The notice does not contain your personal data — the request itself stays on our server in the EU.

Website chat: messages you write in the chat are relayed to our team through a Telegram bot (Telegram Messenger Inc.), so we can answer quickly; our replies come back to the chat on this website. The conversation is also stored on our server in the EU. Please do not share sensitive data in the chat — use the contact form or email for anything confidential.

WhatsApp and Telegram: if you give us your phone number, we may contact you through WhatsApp (WhatsApp Ireland Limited) or Telegram (Telegram Messenger Inc.) to discuss your request. These services process your number under their own terms. If you message us with the WhatsApp button on this website, the conversation also goes through WhatsApp.

We may also disclose data when the law requires it, for example at the request of a court or a public authority.

5. International transfers

Your request is stored on our server in the European Union. Some providers listed above may process data outside the European Economic Area. Google is certified under the EU–US Data Privacy Framework, which the European Commission recognises as providing an adequate level of protection. Where a provider is not covered by an adequacy decision, we rely on the Standard Contractual Clauses approved by the European Commission. You can ask us for a copy of the relevant safeguards. Yandex Metrica is used only on the Russian version of the website, only if you accept cookies, and processes data in Russia, which is not covered by an adequacy decision (Article 49(1)(a) GDPR).

Chat messages are relayed through Telegram, whose servers may be located outside the European Economic Area and which is not covered by an adequacy decision. This transfer is necessary to answer the request you make through the chat (Article 49(1)(b) GDPR). If you prefer that your message does not leave the EU, write to us through the contact form or by email instead.

6. How long we keep your data

Requests and chat conversations that do not lead to a project: 24 months after the last contact, then deleted.

Data of clients we work with: for the duration of the project and afterwards for as long as tax and accounting laws require us to keep the related records.

Server logs: 30 days.

Analytics data: according to the retention period set in the analytics service, 14 months.

7. Your rights

You have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw your consent at any time without affecting processing carried out before the withdrawal.

To exercise any of these rights, write to hello@jamdigital.io. We will reply within one month. We may ask you to confirm your identity.

If you believe we have not handled your data properly, you have the right to lodge a complaint with a supervisory authority. In Spain this is the Agencia Española de Protección de Datos (www.aepd.es).

8. Cookies

We use strictly necessary cookies that the website needs to work, such as remembering your language and your cookie choice. These do not require consent.

Local storage for the chat. After you send your first chat message, the website stores a random conversation identifier in your browser (local storage), so you can see our reply when you come back. It contains no personal data, is only used for the chat you started and is needed for the service you asked for, so it does not require consent. You can delete it by clearing this website’s data in your browser.

Analytics and advertising cookies are set only if you accept them in the cookie banner. You can change your choice at any time using the «Cookie settings» link at the bottom of every page, or by deleting cookies in your browser.

9. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version. If the changes are significant, we will say so on the website.